Refund policy

For any products that are made-to-order they are exempt from a cooling-off period, you can therefore only cancel an order before production has started. If you wish to cancel your order please get in touch as soon as possible to discuss if your order is able to be cancelled. In general an order can not be cancelled once it has been despatched.

For products that are made-to-order refunds cannot be given unless the item is faulty, defective or arrives damaged. For any in-stock items refunds are accepted within 14 days of receipt.

If you think you have received a faulty product or a product has arrived damaged I must be contacted within 14 days of receipt. If an item is faulty I will either replace it or offer a return/refund. If you wish to return an in-stock item the item must be in perfect resalable condition, unused and preferably in the original packaging. The return postage is payable by yourself. If I am contacted outside of 14 days of receipt the item cannot be returned.

Any bespoke or sale items are non-refundable.

I hope you love your Katie Marshall creation, however if for any reason you are not completely satisfied with your online purchase please get in touch and we can discuss further.

info@katiemarshalldesign.co.uk